Imteaz Store accepts product returns under the following policy.
You may request a return within 7 days of receiving your order. This window applies to all products, including discounted products and promotional items.
We accept new, unused products in their original packaging with all accessories. Products used or damaged through misuse are not eligible. If an item arrives damaged, defective or different from your order, contact us with your order number and photos showing the issue.
Email [email protected] or contact WhatsApp +966543127366 within 7 days of delivery, including your order number and reason for return. We will provide return instructions and the shipping address. Returns are sent by courier after arranging them with customer service.
The customer pays return shipping for a change of mind or a non-defective product. The store pays return shipping when an item is defective, damaged on arrival or incorrectly supplied. We do not charge a restocking fee.
After receiving and inspecting the returned item, we will notify you of the outcome. Approved refunds are made to the original payment method within 10 calendar days.
We accept exchanges for damaged, defective or incorrectly supplied items after contacting customer service.
You may cancel an order within 24 hours of placing it. After that, cancellation may not be possible.
Email: [email protected]
Phone and WhatsApp: +966543127366
