At Imteaz Store, we want you to be fully satisfied with your purchase.
1. Return Eligibility
You may request a return if:
- The item is defective or damaged
- You received the wrong product
- The product is unused and in its original packaging
2. Return Period
- Returns must be requested within 3–7 days of receiving your order
3. Non-Returnable Items
We do not accept returns for:
- Used or damaged items caused by misuse
- Products without original packaging
- Final sale or clearance items
4. Refund Process
- Once we receive and inspect the item, we will notify you
- If approved, your refund will be processed within 5–10 business days
- Refunds will be issued via the original payment method
5. Exchange Policy
We only replace items if they are defective, damaged, or incorrect.
6. Return Shipping
- Customers may be responsible for return shipping costs unless the item is defective or incorrect
7. Order Cancellation
Orders can be canceled within 24 hours of placing the order. After that, cancellation may not be possible.
8. Contact
For return or refund requests, contact us at:
[email protected]
